Web: https://solutionsreview.com/crm/2021/12/03/pegasystems-announces-new-ai-powered-customer-journey-capabilities/?utm_source=rss&utm_medium=rss&utm_campaign=pegasystems-announces-new-ai-powered-customer-journey-capabilities

Dec. 3, 2021, 9:51 p.m. | William Jepma

Solutions Review Technology News and Vendor Reviews solutionsreview.com

Pegasystems recently announced a new AI-powered capability for modernizing traditional customer journeys. Titled Next-Best-Action Customer Journeys, the new solution uses intelligent decisioning and propensity modeling to develop optimal customer interactions. Marketers can use the capability to sense the context of a customer and use that information to adjust and change their outreach strategy in real-time. […]

The post Pegasystems Announces New AI-Powered Customer Journey Capabilities appeared first on Solutions Review Technology News and Vendor Reviews.

ai crm news customer journey dr. rob walker next-best-action customer journeys pega pega customer decision hub pegasystems

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