Web: https://www.reddit.com/r/aws/comments/s2gfd4/salesforce_lambda_data_dip_and_amazon_connect_help/

Jan. 12, 2022, 8:44 p.m. | /u/Phailyur

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I basically followed these lessons, so I might have missed permissions or something? But Lambda is running the test just fine...I'm at a lost honestly.

Build a Data Dip with AWS Lambda and Amazon Connect | Salesforce

https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/lightning/notices

Quick test is pulling in data successfully:

https://preview.redd.it/rsr8om1tibb81.png?width=861&format=png&auto=webp&s=1b5f33533df05ba9bd409ba349da371817910635

https://preview.redd.it/djxekgz0jbb81.png?width=496&format=png&auto=webp&s=96d29d47afaeacebc1a51689a77178b936c8bffd

But the IVR is reaching the failure point when the customer inputs that same number for a simple lookup.

https://preview.redd.it/xgmbsqwajbb81.png?width=801&format=png&auto=webp&s=ebce34ce8971fd662e5d6b8ef8502dcbfef70333

I just want to hear Joanna say back the customer's name for now before I branch out into …

amazon aws connect data help lambda salesforce

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